Terms and Conditions

Last updated: 6 October 2026

These terms apply to every quote we give and every order we accept from a business customer, and to your use of compfab.co.uk. By placing an order or using the website you accept them. If we have signed a separate written agreement with you, that agreement takes priority where it conflicts with these terms. These terms apply instead of any terms in your purchase order or other documents, unless we agree otherwise in writing.

We supply to businesses and other organisations only. If you are an individual buying for personal use rather than for a business, please tell us before you order, because different rules protect consumers. Nothing in these terms affects your legal rights as a consumer.

1. About us

We are Complete Fabrication Ltd (trading as Complete Fabrication or CompFab), a company registered in England and Wales, company number 03528752, VAT number GB750778408. Our registered office is 4b Lion Works, Station Road, Whittlesford, Cambridge, Cambridgeshire CB22 4WL, and we trade from the same premises (Unit 4B Lion Works, Station Rd E). You can reach us at Info@compfab.co.uk or on +44 1223 836837. In these terms, "we" and "us" mean Complete Fabrication Ltd, and "you" means the customer.

2. Our services

We make prototypes and low-volume parts, including SLA, Carbon DLS, DLP and FDM 3D printing, CNC machining, vacuum casting, painting and finishing, and related design and assembly work. These terms apply to the goods and services described in our quote or order acknowledgement.

3. Quotes and orders

• A quote is based on the files, drawings and information you give us. If those change, the quote may change.
• Unless the quote says otherwise, it is valid for 30 days from its date.
• A contract is formed when we accept your order in writing, which can be by email. We may decline any order.
• Prices are in pounds sterling and exclude VAT and delivery unless the quote says otherwise.
• If you need a quote quickly, tell us and we will do our best to match your timings.
• Our quote or order confirmation will refer to these terms, which are always available at compfab.co.uk/terms-and-conditions.
• The contract is made in English and is made up of your order, our written quote or order confirmation, and these terms. We have not relied on, and you confirm you have not relied on, any statement that is not in those documents. This does not exclude liability for fraud.
• You are responsible for checking that your order confirmation is correct and that your files and specification are complete and accurate before we start.

4. Your files, designs and confidentiality

• Ownership. You keep the intellectual property rights in the designs, files and information you give us. You give us permission to use them to carry out your order, including passing them to subcontractors who need them.
• Your promise to us. You confirm that you have the right to give us the files and that making the parts will not infringe anyone else's rights. You will cover us for claims that it does, if we made the parts to your design.
• Our confidentiality. We treat your files and project details as confidential and use them only for your order. We will sign your non-disclosure agreement on request before you send anything. If a project is not under an agreement, these terms still apply.
• Our knowledge. We keep our own know-how, processes and any improvements we make to our methods that do not rely on your confidential information.
• Tooling and patterns. Silicone moulds, patterns and tooling we make for your order remain our property unless we agree otherwise in writing. We will keep them for a reasonable time after the order and may then dispose of them unless you ask us to keep or return them.
• Showing our work. We will not name you or show your parts in our marketing without your written permission.
• Keeping files. We keep your files for the life of the project and as set out in our Privacy Policy. Tell us if you want them deleted sooner.

5. Specification and materials

• We make parts to the specification in your order.
• Material data sheets show typical values from the manufacturer. Parts may differ from those values because of the process, orientation, post-processing and age. Data sheets are a guide, not a guarantee.
• We review your files and may suggest changes that make a part stronger or cheaper to produce. We do not take responsibility for the design unless we have agreed to design it.
• If we substitute a material or process, we will agree it with you first.
• Colour, texture and finish are matched as closely as the process allows, to a sample where you supply one.

6. Prototypes, medical and safety-critical use

Unless we agree otherwise in writing, our parts are prototypes and low-volume parts for testing, evaluation and development. They are not tested or approved for use in people, as implants, in clinical or patient use, or in any safety-critical application. Where biocompatible or sterilisable materials are used, we pass on the material supplier's information and make no promise that a part meets any medical or regulatory standard. You are responsible for testing and approving the part for your intended use and for any regulatory requirements that apply to your product. We hold ISO 9001 certification (certificate 7774, ISOQAR, UKAS) for our quality management system. Certificates of Conformity for manufacture and materials are available if you ask for them when you request a quote.

7. Lead times and delivery

• Our standard SLA turnaround is 24 hours, depending on the size of the part. Some large parts take longer than 24 hours, and we will tell you when we quote. Other lead times are given in the quote. Dates are estimates unless we confirm in writing that a date is fixed.
• We are not responsible for delays outside our reasonable control, or caused by late, incomplete or changed information from you.
• We deliver to the address in your order. Same-day delivery is available in the local area, and overnight UK delivery is available. Delivery charges are set out in your quote. Collection from our workshop is available.
• Risk in the goods passes to you when they are delivered or collected. We will take care to package goods safely.

8. Rush and out-of-hours work

We do not charge a rush fee for our standard 24-hour SLA turnaround. For CNC machining and production work, a very tight deadline that needs our team to work overtime or overnight may carry an extra charge, which we will confirm in your quote before we start.

9. Price and payment

• We will invoice you when the goods are ready or delivered, or in stages for larger projects, as set out in the quote. We may ask for payment in advance, or a deposit, from new customers or for large orders.
• Unless we agree otherwise, you must pay within 30 days of the invoice date, in pounds sterling, without set-off or deduction.
• If you pay late, we may charge interest and recover costs under the Late Payment of Commercial Debts (Interest) Act 1998, including statutory interest and fixed-sum compensation for debt recovery costs, and may pause work on other orders until you have paid.
• We keep ownership of the goods until we have received full payment. Until then you must keep them safe and identifiable and must not pledge them. If you do not pay on time, we may require you to return the goods or allow us to collect them.
• If you dispute an invoice, tell us within 7 days and pay the part that is not in dispute.

10. Checking goods and problems

• Please check the goods when they arrive. Tell us within 5 working days of delivery if something is damaged, missing or not as ordered. Put it in writing and include photos if you can.
• If we agree the goods do not match your order or are faulty because of our workmanship or materials, we will, at our choice, repair them, remake them or refund the price for the affected goods.
• This does not cover fair wear and tear, damage after delivery, misuse, changes you make, or faults that come from your design or files.
• Goods made to your design and specification cannot be returned for a refund because you changed your mind.
• To the extent the law allows for a business customer, we exclude all terms that the law would otherwise imply about the quality or fitness of the goods and services, other than our right to sell the goods and your right to good title, which cannot be excluded.

11. Changes and cancellation

If you want to change or cancel an order after we accept it, tell us as soon as you can. We will charge you for the work done, materials bought and any non-returnable costs up to that point, and for any changes we agree. For work on a fixed price, an agreed change may alter the price and the lead time.

12. Our responsibility to you

• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for liability for defective products under the Consumer Protection Act 1987, or for anything else the law does not allow us to limit.
• Subject to that, we are not liable to you for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss, however it arises.
• Subject to that, our total liability to you for all claims arising from an order is limited to the price you paid for that order.
• We are not responsible for a part failing because of how you use it, or because it was used outside the purpose and conditions described in section 6.

13. Events outside our control

Neither of us is in breach of these terms, or liable for delay, if the cause is outside our reasonable control, such as fire, flood, power or network failure, supplier or carrier failure, a pandemic, strikes or government action. We will tell you promptly and do what we reasonably can to carry on. If the delay goes on for more than 60 days, either of us may cancel the affected part of the order, and you will pay for work already done.

14. Legal compliance and export controls

• You must follow all laws that apply to your use of the goods and services.
• Some technical data and goods are controlled under UK export control and sanctions law. You are responsible for any licence you need. Please tell us before we start if your project involves military or dual-use items, or end users or destinations that are controlled or sanctioned.
• We may refuse or stop work if we reasonably believe it would break sanctions or export law, and we will charge you for work already done.

15. Using this website

• The website is for general information and to help you contact us. We try to keep it accurate, but we do not promise it is complete or up to date, and information on it is not a contract offer.
• The text, images and design on this website belong to us or our licensors. You may view and print pages for your own business use, but you must not copy or reuse them for another purpose without our permission.
• Material data sheets belong to their manufacturers and are provided for information.
• Please do not misuse the site, try to break into it, or send us anything harmful or unlawful.
• We link to other websites for your convenience. We are not responsible for them.
• Our liability for the website is limited as set out in section 12.

16. Data protection

We handle personal data as described in our Privacy Policy and our Cookie Policy.

17. General

• Whole agreement. These terms and your order confirmation are the whole agreement between us about the order. They replace anything said or written before.
• Changes to these terms. We may update them. The terms in force on the date we accept your order apply to that order.
• Changes in writing. No change to an order or to these terms is valid unless we both agree it in writing.
• Electronic contracts. We deal with businesses, so the information and order-confirmation steps in regulations 9 and 11(1)(b) of the Electronic Commerce (EC Directive) Regulations 2002 do not apply to our contracts.
• Disagreements. If we disagree about an order, please talk to us first so we can try to settle it. This does not stop either of us from going to court.
• If part of it fails. If a court finds part of these terms unenforceable, the rest still applies.
• No waiver. If we do not enforce a right straight away, we do not lose it.
• Passing on the contract. You may not transfer your rights or duties to anyone else without our written consent. We may use subcontractors to carry out an order.
• Third parties. Nobody else has any right to enforce these terms.
• Notices. Send notices to the email or postal address in section 1. We will use the contact details on your order.
• Law and courts. These terms and any dispute about them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

18. Contact

Questions about these terms? Email Info@compfab.co.uk or call +44 1223 836837.